Privacy Policy

Last Updated: March 2026

1. Introduction

Quantum Agent Labs LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone answering and lead capture services.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, business name, billing information
• Business Information: Service offerings, pricing, service area, business hours
• Call Recordings: Audio recordings of calls handled by our AI (with consent)
• Lead Information: Customer names, phone numbers, addresses, and service requests captured during calls

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: Browser type, operating system, device type
• Location Data: General geographic location based on IP address

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Train and improve our AI models
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Call Recordings and Transcripts

Our AI services may record and transcribe calls to:

• Provide accurate call summaries and lead information
• Train and improve our AI models
• Ensure quality and accuracy

You are responsible for ensuring proper disclosure to callers that calls may be recorded and analyzed. We store recordings securely and retain them for the duration of your subscription plus 90 days, unless otherwise requested.

5. Information Sharing

We do not sell your information. We may share information with:

• Service Providers: Companies that help us operate our services (cloud hosting, AI processing, payment processing)
• Business Partners: With your consent, for integrated services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination:

• Call recordings and transcripts: 90 days
• Lead data: 90 days
• Account information: 1 year for legal compliance

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (subject to legal requirements)
• Export your data in a portable format
• Opt out of marketing communications

9. Third-Party Services

Our services may integrate with third-party platforms (calendars, CRMs, social media). Each third-party has its own privacy policy. We encourage you to review their policies when connecting services.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email. Continued use of our services after changes constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: quantumagentlabs@yahoo.com

Address: Tulsa, Oklahoma, USA

14. CCPA and GDPR Compliance

We comply with applicable privacy laws including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) for users in applicable jurisdictions. California and EU residents have additional rights regarding their personal information.